We offer private and small group tours for up to 8 people—perfect for an intimate and immersive experience. Our small group size allows for deeper exploration, spontaneous discoveries, and meaningful connections, leading to unique and unconventional experiences.
For groups of more than 8 people, please contact us at mystory@unordinaryitaly.com. We’ll be happy to create a personalised itinerary tailored to your group’s size and preferences.
Contact us at mystory@unordinaryitaly.com! We offer special solo traveller rates and may be able to arrange private tours with like-minded travellers who are open to sharing the experience.
Our tours are led by licensed, highly experienced guides who are experts in their fields. From gastronomic consultants and PhD-holding archaeologists to skilled boatmen and other local specialists, our team brings in-depth knowledge and local insight to every experience.
Yes, if you’ve booked a private tour, you can customise the starting time. However, the suggested timing during the booking process is carefully chosen for the best possible experience. If you'd like to adjust your private tour's start time, please email us at mystory@unordinaryitaly.com.
Yes, we do! For walking tours, we provide hotel pick-up within the city centre. For tours that include private drivers, pick-up is also available. If hotel pick-up isn't possible, we’ll provide a convenient meeting point. Alternatively, we can arrange transportation for you—just email us at mystory@unordinaryitaly.com.
Yes! Unordinary Italy is a full-service boutique operator, and we can arrange all types of transfer services. If you need assistance with transportation or accommodation, we’re happy to help create a seamless travel experience.
As a fully-serviced boutique tour operator, Unordinary Italy specialises in creating customised experiences just for you. Please reach out to us at mystory@unordinaryitaly.com, and we’ll work with you to bring your unique vision to life.
Once you've made a booking, we begin working with our guides to confirm availability for your chosen experience(s). Please allow up to 48 hours for this process.
If your selected dates or party size are unavailable, we will reach out to offer alternative options.
One month before your experience, you will receive an email with details about your guide, the meeting point confirmation, and additional information to help you prepare. Please remember to check your junk folder as well.
If you have any questions about your upcoming experience, don’t hesitate to contact us directly at mystory@unordinaryitaly.com.
Unordinary Italy is an Australian-registered company founded by Monica, an Italian who has been living in Australia since 2011. Our credit card processor is based in Australia, which is why all transactions are processed in AUD. If you prefer, you can pay with credit cards denominated in other currencies, and the amount will automatically convert to AUD based on real-time interbank rates.
Tipping is not mandatory but is always appreciated in Italy. Generally, clients tip anywhere from 5% to 15% of the purchase price, depending on the duration and quality of the experience. We also greatly appreciate you taking the time to leave a review of your tour online!
Cancellations made up to 15 days prior to the tour date are eligible for a 100% refund or a 100% future travel credit (minus any ticket, reservation, and applicable service fees). Cancellations made within 14 days of the tour are non-refundable.
Please note that venue tickets and reservation fees are non-refundable, non-transferable, and cannot be used without an Unordinary Italy tour. If you request to reschedule your tour, we will need to purchase and charge for new tickets and reservation fees. Please see full Cancellation Policy here.
Our tours operate rain or shine, so we recommend coming prepared for the weather conditions. However, in the event of extreme or dangerous weather, we reserve the right to cancel or reschedule tours. If this happens, our team will contact you as soon as possible with updates and alternative options.
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